Isn’t the YWCA Auckland hostel only for young women?
No. We have three floors which are for women only but we also have three mixed floors.

How long can I stay?
We offer both short, medium and long term accommodation so you can stay from one night to 3 years!

What do I need to bring?
The beds are fully made up with warm duvets. Extra blankets are available upon request. Sheets are changed weekly. You will need to bring your own towels.

Do I have to be a student?
No, the hostel is for everyone. However most of our residents are studying at either Unitech, University or language schools so it gets very quiet here at exam time. This is not a party hostel!

Are alcohol and smoking allowed?
No, our hostel is an alcohol free zone. Smoking is only permitted outside the hostel in the designated smoking area. The entire building is fitted with smoke detectors.

How do I pay my rent?
Rent is paid every Tuesday unless you are staying less than a week. You can pay your rent by cash, eftpos, credit card (Visa, Mastercard or Amex) or by automatic payment.

How can I extend my booking?
We recommend that you book the maximum amount of time that you may want to stay. It is easy to shorten your stay by giving two weeks notice but almost impossible to extend your stay as we are so heavily booked. We also have a waiting list.

Is the YWCA Auckland hostel a safe place?
Yes, our front door is always locked. We issue you with a key to get in. The reception desk is staffed 24 hours a day. We also have high-tech surveillance cameras in operation 24 hours a day.

Is everything included in the price?
Yes, all taxes, power, heating etc. are included in the weekly rent. The only things you need to pay for are food and phone cards. Wireless internet also comes at an additional cost.

How can I keep in contact with home?
We have a card and coin phone in our sound-proof phone booth. There are no phones in the rooms but you can receive calls at reception. You can collect your mail and parcels from reception. Wireless internet access is available, but does come at an additional cost.

Is the YWCA Auckland hostel clean?
Yes, we pride ourselves on maintaining high standards of cleanliness. We want to make sure that your stay is as comfortable as possible. We employ professional cleaners to clean the kitchen and bathrooms and we supply all cleaning products so that you can keep your own room clean.

Can I cook here?
Yes – we have a large fully equipped kitchen which is open 24 hours a day (apart from one hour each day for cleaning). Every room has a fridge and there are freezers on the ground floor where you can keep your frozen foods.

Can I get a discount?
No, we do not give discounts for card holders of other associations e.g. YHA